Effective Date: March 15, 2025
At Vital Wellness Las Vegas, we strive to provide high-quality wellness products and services. If you are not fully satisfied with your purchase, please review our Return & Refund Policy below.
For any questions, please contact us at contact@vitalwellnesslasvegas.com.
1. Returns for Wellness Products (E-Commerce Store)
We accept returns on eligible wellness products under the following conditions:
Eligibility for Returns:
- Items must be unused, unopened, and in their original packaging.
- Returns must be requested within [Insert Return Window] days of the delivery date.
- The customer is responsible for return shipping costs unless the item is defective or incorrect.
Non-Returnable Items:
The following items cannot be returned:
- Opened or used health & wellness products (e.g., supplements, skincare, personal care items) for safety reasons.
- Digital products (e.g., e-books, downloadable content).
- Gift cards or promotional items.
Return Process:
- Contact us at contact@vitalwellnesslasvegas.com with your order number and reason for return.
- If your return is approved, you will receive instructions on how and where to send the item.
- Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.
2. Refund Policy for Wellness Products
- If your return is approved, we will process a refund to your original payment method within [Insert Processing Time] business days.
- Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item sent).
- If you do not receive your refund within the specified time, please check with your bank or payment provider before contacting us.
3. Cancellation & Refund Policy for Wellness Services (Appointments & Bookings)
Cancellations & Rescheduling:
- Appointments can be canceled or rescheduled at least [Insert Notice Period] hours in advance.
- Late cancellations or no-shows may be subject to a cancellation fee of [Insert Fee].
Refunds for Wellness Services:
- Refunds are not available for completed services.
- If a service is canceled within the required notice period, you may receive a full refund or credit towards a future appointment.
4. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within [Insert Timeframe] days of delivery. We will offer a replacement or full refund at no extra cost.
To process your request, please provide:
- Your order number
- A photo of the damaged or incorrect item
5. Contact Information
For any return, refund, or cancellation inquiries, please contact us at:
📧 Email: contact@vitalwellnesslasvegas.com
By purchasing from Vital Wellness Las Vegas, you agree to this Return & Refund Policy.